Manyheadset users are reporting that their headset microphone is not working properly. They can't talk to people on the microphone.

If you're experiencing this problem, don't worry. You should be able to fix the problem quite easily using one of the solutions we've listed below.

Try these fixes:

You may not have to try them all. Just work your way down the list until you find the one that works for you.

  1. Allow access to your headset microphone (for Windows 10 users)
  2. Set your microphone device as default
  3. Update your audio drivers
  4. Close other apps that have access to your headset microphone
  5. Troubleshoot hardware issues

Fix 1: Allow access to your headset microphone (for Windows 10 users)

You should allow your Windows 10 system and your application to access your headset microphone before you can use it. To check this:

  1. Click the Start button in the lower left corner of your screen, then click the Settings icon.
  2. Click Privacy.
  3. Click Microphone.
  4. Click the Change button, then make sure Microphone for this device is turned on.
  5. Make sure Allow apps to access your microphone is turned on.

Hopefully this fixes your microphone issue. But if not, there are still three fixes you can try.

Fix 2: Set your microphone device as default

Your headset mic may be disabled or not set as the default device on your computer. Or the microphone volume is so low that it can't record your sound clearly. To check these settings:

  1. Hold down the Windows logo keyand press the R key on your keyboard at the same time to bring up the Run dialog, then type " control " and pressEnter.
  2. In Control Panel, select Large icons from the View by drop down menu.
  3. SelectSound.
  4. Select theRecording tab, then right-click on any empty place inside the device list and tick Show Disabled Devices.
  5. Right click the Headset Microphone and click Enable.
  6. Right-click it again and selectSet as Default Device.
  7. Right click Headset Microphone and click Properties.
  8. Click the Levels tab, then drag the volume slider towards the largest value.
  9. Click OK, then click OK.

Now that the microphone of your headset is enabled and set as the default device, and you've turned up your microphone volume, try it and see if it works. If it does, then you've solved the problem.

Fix 3: Update your audio drivers

The mic on your headset won't work if you're using an incorrect or outdated audio or headset driver. So you should update the driver to see if that fixes the issue.

You can update your driver manually or automatically. The manual process is time consuming, technical and risky, so we won't cover it here. Nor do we recommend it unless you have excellent computer knowledge.

Updating your driver automatically, on the other hand, is very easy. Simply install and run Driver Easy, and it will automatically find all the devices on your PC that need new drivers, and install them for you. Here's how to use it.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click theScan Now button. Driver Easy will scan your computer and detect any problem drivers.
  3. Click the Update button next to your sound device or your headset to download the latest and correct driver for it.
    You can also click theUpdate All button at the bottom right to automatically update all outdated or missing drivers on your computer. (This requires thePro version — if you don't already have it, you'll be prompted to upgrade when you click Update All.)
    You can do it for free if you like, but it's partly manual.

The Pro version of Driver Easy comes with full technical support.
If you need assistance, please contactDriver Easy's support team atsupport@drivereasy.com.

Once you've updated the driver for your audio devices, restart your computer. Then log in again and see if the microphone is working.

Fix 4: Close other apps that have access to your headset microphone

Sometimes, some communication apps like Discord, Skype, Zoom, etc. can play with your headset microphone when they're not in use and make your headset mic not working properly. Shut down all other programs that utilize the headset microphone is the easiest way to do it. Then check whether the problem is solved.

Fix 5: Troubleshoot hardware issues

If your headset microphone is still not working, it's likely there are hardware issues with your computer or your headset. In this case, there are a few things you need to do.

First, try connecting your headset to another port on your computer. This will resolve any problems you might be experiencing due to the port you're using.

If changing the port doesn't work for you, connect your headset to another computer and see if this fixes your microphone. If it does, then you should contact the vendor of your computer for advice.

If nothing above helps you, the issues may be on your headset. Then you should contact your headset manufacturer for support or have your headset serviced.

Hope this post could help. If you have any questions or comments, you're welcome to leave comments.

466

466 people found this helpful

Available in other languages

Nimmt Ihr Headset-Mikrofon Ihre Stimme nicht auf? Dieser Artikel zeigt Ihnen, wie Sie das Problem analysieren und beseitigen können.